Where should I report my complaint, concern or incident?

Note: Submitting your complaint, incident, or concern through multiple forms or emails could cause a delay in response.

Determine where to report a complaint, incident, or concern by using the detailed table below or the search function above.

If the person filing the complaint/concern is  And the Responding Party is Type of Complaint/Incident/Concern Report or file Concern at
Student Instructor Complaint about academic issues (Academic Complaint)

View the Decision Tree on how to manage an Academic Complaint. 

1.Try and resolve that issue by going directly to the individual involved and make your concern known. It may be that the instructor is unaware of the problem, and in many cases issues can be resolved easily and satisfactorily through open and thoughtful communication.

2. If you have already discussed the issue with the instructor and it has not been resolved to your satisfaction, or if you do not feel you are able to approach the instructor directly, you should contact the department head or associate dean.

3. To launch a formal grievance, NMSU Policy must be followed. View the Student Academic Grievance Policy.

Faculty/Department Head/Associate Deans Filing for a  student Complaint about academic issues Instructors, Department Heads, or Associate Deans should record any complaint or concern brought to them through the NMSU Concerns Dashboard to track the status throughout its lifecycle. 
Student Accounts Receivable Complaint File a report here. 
Student Housing & Residential Life Complaint File a report here.
Student Facilities Complaint File a report here.
Student Financial Aid Complaint File a report here.
Student Parking Complaint File a report here.
Student Student Records Complaint File a report here.
Student COVID Related Incident File a Campus Community Incident Report
Faculty COVID Related Incident File a Campus Community Incident Report
Staff COVID Related Incident File a Campus Community Incident Report
Guest COVID Related Incident  File a Campus Community Incident Report
Student Class Room Disruption File a Campus Community Incident Report
Faculty Class Room Disruption File a Campus Community Incident Report
Staff Class Room Disruption File a Campus Community Incident Report
Student Concerning Behavior File a Campus Community Incident Report
Faculty Concerning Behavior File a Campus Community Incident Report
Staff Concerning Behavior File a Campus Community Incident Report
Student Harm to Person or self (Non-Imminent) File a Campus Community Incident Report
Faculty Harm to Person or self (Non-Imminent) File a Campus Community Incident Report
Staff Harm to Person or self (Non-Imminent) File a Campus Community Incident Report
Student Missing Student File a Campus Community Incident Report
Faculty Missing Student File a Campus Community Incident Report
Staff Missing Student File a Campus Community Incident Report
Student Need Resources File a Campus Community Incident Report
Faculty Student Need Resources File a Campus Community Incident Report
Staff Student Need Resources File a Campus Community Incident Report
Student Student Welfare Check File a Campus Community Incident Report
Faculty Student Welfare Check File a Campus Community Incident Report
Staff Student Welfare Check File a Campus Community Incident Report
Student Anonymous Complaint, Concern or Incident File a Campus Community Incident Report
Faculty Anonymous Complaint, Concern or Incident File a Campus Community Incident Report
Staff Anonymous Complaint, Concern or Incident File a Campus Community Incident Report
Student Discrimination File a Report with the Office of Institutional Equity (OIE)
Faculty Discrimination File a Report with the Office of Institutional Equity (OIE)
Staff Discrimination File a Report with the Office of Institutional Equity (OIE)
Student Sexual Misconduct (Including Sexual Violence) File a Report with the Office of Institutional Equity (OIE)
Faculty Sexual Misconduct (Including Sexual Violence) File a Report with the Office of Institutional Equity (OIE)
Staff Sexual Misconduct (Including Sexual Violence) File a Report with the Office of Institutional Equity (OIE)
Student Sex discrimination File a Report with the Office of Institutional Equity (OIE)
Faculty Sex discrimination File a Report with the Office of Institutional Equity (OIE)
Staff Sex discrimination File a Report with the Office of Institutional Equity (OIE)
Student Sexual harassment File a Report with the Office of Institutional Equity (OIE)
Faculty Sexual harassment File a Report with the Office of Institutional Equity (OIE)
Staff Sexual harassment File a Report with the Office of Institutional Equity (OIE)
Student Retaliation File a Report with the Office of Institutional Equity (OIE)
Faculty Retaliation File a Report with the Office of Institutional Equity (OIE)
Staff Retaliation File a Report with the Office of Institutional Equity (OIE)
Student Student Plagiarism File an Academic Misconduct report (Student & Staff)
Student Student Cheating File an Academic Misconduct report (Student & Staff)
Student Student Testing File an Academic Misconduct report (Student & Staff)
Student Student Collusion File an Academic Misconduct report (Student & Staff)
Student Student Unallowed Devices File an Academic Misconduct report (Student & Staff)
Anonymous

Plagiarism

File an Academic Misconduct report (Student & Staff)
Anonymous Cheating File an Academic Misconduct report (Student & Staff)
Anonymous Testing File an Academic Misconduct report (Student & Staff)
Anonymous Collusion File an Academic Misconduct report (Student & Staff)
Anonymous Unallowed Devices File an Academic Misconduct report (Student & Staff)
Faculty Student Plagiarism File an Academic Misconduct report (Faculty & Graduate Teaching Assistants)
Faculty Student Cheating File an Academic Misconduct report (Faculty & Graduate Teaching Assistants)
Faculty Student Testing File an Academic Misconduct report (Faculty & Graduate Teaching Assistants)
Faculty Student Collusion File an Academic Misconduct report (Faculty & Graduate Teaching Assistants)
Faculty Student Unallowed Devices File an Academic Misconduct report (Faculty & Graduate Teaching Assistants)
Staff Student Plagiarism File an Academic Misconduct report (Student & Staff)
Staff Student Cheating File an Academic Misconduct report (Student & Staff)
Staff Student Testing File an Academic Misconduct report (Student & Staff)
Staff Student Collusion File an Academic Misconduct report (Student & Staff)
Staff Student Unallowed Devices File an Academic Misconduct report (Student & Staff)
Parent/Guardian Student Accident causing extended absence File a Student Extended Absence Report.
Parent/Guardian Student Death File a Student Extended Absence Report.
Parent/Guardian Student Hospitalization File a Student Extended Absence Report.
Parent/Guardian Student Medical Procedures File a Student Extended Absence Report.
Parent/Guardian Student Mental Health File a Student Extended Absence Report.
Student Themselves Accident causing extended absence File a Student Extended Absence Report.
Student Themselves Hospitalization File a Student Extended Absence Report.
Student Themselves Medical Procedures File a Student Extended Absence Report.
Student Themselves Mental Health File a Student Extended Absence Report.
Student (undergraduate) Instructor Grade Appeal 

Students should refer to ARP 5.13 (Undergraduate Student Academic Grievances).

View the Decision Tree on how to initiate a grade appeal. 

Below is a brief outline on how to initiate a formal grade grievance: 

  1. Students should submit a written appeal to the faculty member within 30 days of the start of the grading period following the grading period in which the alleged grievance occurred. 
  2. If a satisfactory decision cannot be met, the student can appeal to the Department Head or appropriate unit designee within 10 working days of the written decision by the faculty member. 
  3. If a satisfactory decision is still not met, the student and/or faculty member can appeal to the Associate Dean for academics within 10 working days of the receipt of the written decision of the department head. 
  4. If a dean decides to review the appeal upon a written request of the student or faculty member, their decision is final and cannot be repealed. If the dean chooses not to review the appeal, the final decision is the one rendered by the Associate Dean. (The Graduate School Dean will oversee appeals for graduate students.)

Please refer to the appropriate ARP for more details on launching a formal grade grievance. 

Student (graduate) Instructor Grade Appeal

Students should refer to ARP 5.14 (Graduate Student Academic Grievances) to handle any issues regarding grades.

View the Decision Tree on how to initiate a grade appeal. 

Below is a brief outline on how to initiate a formal grade grievance: 

  1. Students should submit a written appeal to the faculty member within 30 days of the start of the grading period following the grading period in which the alleged grievance occurred. 
  2. If a satisfactory decision cannot be met, the student can appeal to the Department Head or appropriate unit designee within 10 working days of the written decision by the faculty member. 
  3. If a satisfactory decision is still not met, the student and/or faculty member can appeal to the Associate Dean for academics within 10 working days of the receipt of the written decision of the department head. 
  4. If a dean decides to review the appeal upon a written request of the student or faculty member, their decision is final and cannot be repealed. If the dean chooses not to review the appeal, the final decision is the one rendered by the Associate Dean. (The Graduate School Dean will oversee appeals for graduate students.)

Please refer to the appropriate ARP for more details on launching a formal grade grievance. 

Instructor Student Grade Appeal  Faculty should submit a student academic complaint or grade appeal using the Student Concerns portal. Keeping track of these are crucial to maintaining a safe environment for students. 
If the person filing the complaint/concern is  And the Responding Party is Type of Complaint/Incident/Concern Report or file Concern at